Refund policy

Lazmori Replacement & Refund Policy

We want you to love your purchase from Lazmori. If something isn’t right with your order, we’re here to help. Please review the policy below before submitting a claim.

1. No Returns Accepted

Due to the nature of our products and fulfillment process, we do not accept returns. Instead, depending on the issue, we may offer a refund or replacement in accordance with the conditions outlined below.

2. When Are You Eligible for a Refund or Replacement?

You may request a refund or replacement if:

  • Color differences between product images and the actual product may occur due to variations in display screens, lighting conditions, printing or production settings, fabric characteristics, and individual perception of color. Lazmori is committed to ensuring that product images represent the final product as accurately as possible. However, minor color variations that do not significantly affect the overall appearance of the product are not eligible for a refund or replacement.

  • Size discrepancies between the product description and the actual item may occur due to normal manufacturing tolerances. Please note that the following deviations are considered acceptable and are not eligible for a refund or replacement due to sizing issues:

    • For accessories or products with a maximum dimension not exceeding 10 cm: ± 2 mm

    • For accessories or products with a maximum dimension exceeding 10 cm: ± 5 mm

    • For clothing and other fabric-based products: measurement differences within 3 cm

  • You received the wrong product, size, color, or design compared to what you ordered.

  • The item received is damaged, defective, misprinted, or broken.

Unfortunately, we do not offer refunds or replacements for:

  • Personal dissatisfaction with the style, design, fit, or appearance of the product.

  • Ordering the wrong size, color, style, or product variant.

  • Color or size differences that fall within the acceptable tolerances listed above.

  • Requests submitted more than 7 days after delivery.

  • Orders with incorrect, incomplete, or missing shipping information provided by the customer.

  • Address-related delivery issues, including:

    • Incorrect or incomplete addresses (Insufficient Address/Addressee Unknown).

    • Correct addresses where no one is available to receive the package when required (Vacant).

    • Delivery to a PO Box that is expired, full, or otherwise unable to receive mail.

    • Addresses that are difficult or impossible for the carrier to access (No Access to Delivery Location), including gated communities requiring access codes, restricted areas, difficult-to-reach locations, or locations with aggressive animals.

We sincerely appreciate your understanding. Lazmori is continuously working to improve our products, production standards, and customer experience.

3. Proof Required

To process a refund or replacement request, please provide the following within 7 days of receiving your order:

  • Clear, high-quality photos or a short video showing the issue.

  • A photo of the shipping label attached to the outer packaging for verification.

For claims related to shipping issues, such as lost or missing packages, we may request additional information or documentation from the shipping carrier. In certain cases, customers may also be asked to create a Service Request with USPS to assist with the investigation.

You can follow this guide on how to create a Service Request:

Service Request Guide

Requests submitted without sufficient evidence, or with blurry, unclear, or incomplete photos or videos, may not be eligible for compensation.

Please send your claim to support@lazmori.com and include your order number, a description of the issue, and all relevant photos or videos.

4. Resolution Options

Once your claim has been reviewed and approved, we may provide one of the following resolution options:

  • A refund to your original payment method, or

  • A replacement for the specific defective, damaged, incorrect, or missing item(s) in your order.

Please note that replacements apply only to the affected item(s) and not automatically to the entire order.

5. Need Help?

If you have any questions about your order, refund, replacement, or this policy, please contact us at:

support@lazmori.com

Our customer support team will be happy to assist you.